Stanford
Office of Student Engagement

Ticketing Options

Now you have a choice between Humanitix and Eventbrite for your ticket sales. We've partnered with both companies to make selling tickets for your event faster, easier, and more convenient than ever. Thanks to our special partnership, your Voluntary Student Organization (VSO) will get discounted rates, and ticket revenue will be deposited directly into your VSO account. We've helped sell thousands of tickets through platforms like these, and we're excited to help you get started.

Frequently Asked Questions

Cost

How much does Eventbrite cost? 

Eventbrite charges 3.5% of the ticket price + $0.99 per ticket sold. This is a rate savings of 2% compared with normal Eventbrite rates. You can choose to hide this service fee in the ticket's amount (so it looks like one final price to the customer), or list the service fee separately. In addition, SSE will take 2.0% out of the Eventbrite payout for your event.  This is to cover the administrative costs we incur as we set up Student Organization accounts and coordinate with various University entities. The breakdown is as follows:

  • Eventbrite Service Fee: 0.5% of face value (1.5% charged to customer and 1.0% given back to you!)
  • Eventbrite Ticket Fee: $0.99 per ticket sold
  • Credit Card Processing: 3.0% in the United States, 3.5% outside the United States
  • SSE Service Fee: 2.0% charged on Total Eventbrite Net Payout (The payout amount you see on your Eventbrite Event page)
  • Total:  3.5% + $0.99 to Eventbrite and 2.0% to SSE
    • Note: If your ticket is free, you will have no service fees. 

How much does Humanitix cost? 

We’re pleased to have secured a custom rate for Stanford VSOs of just 3.30% + $.99 per ticket sold, all inclusive of credit card fees. Note that the charitable contribution that Humanitix makes through profit is already included in the fee model.

  • Humanitix Service Fee: 3.30% inclusive of Credit Card fees
  • Humanitix Ticket Fee: $0.99 per ticket sold
  • SSE Service Fee: 2.0% charged on Total Humanitix Net Payout (The payout amount you see on your Humanitix page)
  • Total:  3.30% + $0.99 to Humanitix and 2.0% to SSE
    • Note: If your ticket is free, you will have no service fees. 

How quickly can I use Eventbrite and Humanitix?

You must first submit an event and have it approved. Then submit your Ticketing request (click the above links to submit the form). Once your event has been approved, please allow 3-5 business days for your ticketing request to be reviewed and approved by SSE.

How quickly can I get my money?

You will typically receive your money within 10 business days of your event ending, but if that's too long, SSE offers a loan program. You can contact us at eventbrite-manager@sse.stanford.edu (SSE Eventbrite Manager), or humanitix-manager@sse.stanford.edu (SSE Humanitix Manager) for more information regarding the loan program.

How much control do I have over my event?

You have most control over your event. You can set your ticket prices, change your content, refund orders, give away free tickets; provided you follow university policy and guidelines for events.

How do I check people in for my event?

Usually, guests will print their tickets at home to bring to the venue, but both platforms make it easy to scan guests’ tickets via their mobile device. In addition, guests can use the free Eventbrite app to show you their ticket at the door. Both Eventbrite and Humanitix offer apps that make it easier for hosts to check in tickets.

Where do I find my ASSU group number?

Your group's Financial Officer, President, or Vice President can find the 4-digit group number when they login to GrantEd. You can find it by clicking on the "My Roles" tab to the left of your SUNet tab in the upper right hand corner as soon as you login. 

Why can't I just set up my own event?

Both ticketing platforms will report any money collected from an event to the IRS using whatever Social Security number is associated with the account. To prevent event planners from paying personal taxes on the proceeds from events registered with personal information, ASSU/SSE uses its own tax ID. You also will receive discounted pricing by using these services through us.

Can I use Humanitix and Eventbrite through SSE if I have already used my SUNetID for a non-Stanford related event?

With Eventbrite, you will have to change your email in your existing account to a non-Stanford email address before we can proceed to set up Eventbrite access for your Stanford related event

Fortunately with Humanitix, we will be able to connect your Stanford event to an existing account.  

How much support do I have?

Both Eventbrite and Humanitix have excellent help portals.  

With Eventbrite, they have a variety of tools to help you set up complicated, high-profile, or particularly large events. 

Students can reach out to Humanitix's support channels and get real human support from their Colorado-based team, who can jump on screen shares or calls, or emails, to give the best customer support.

Contact SSE Eventbrite Manager or Humanitix Manager if you have any questions or if you're wondering how either of these solutions can work for you.

Who can I contact for more information?

Contact the SSE Eventbrite Manager at eventbrite-manager@sse.stanford.edu, or the SSE Humanitix Manager at humanitix-manager@sse.stanford.edu with any questions.